Terms & Conditions

Updated February 16, 2024

1. Definitions

  • Business Day: Any day except Saturday, Sunday, or public/bank holidays in Queensland.
  • Contract Documents: Includes drawings, plans, specifications, and all other information provided by the customer to the contractor.
  • Completion Date: The date set for completion of the works under the contract.
  • Contract: The agreement to carry out the works between the customer and the contractor, established by the acceptance of the quotation by the customer.
  • Defects Liability Period: The period specified in the Quotation.
  • Electrical Articles: Items supplied by either the customer or the contractor for the electrical installation.
  • Practical Completion: The stage when the works are completed according to the contract and all relevant statutory requirements, apart from minor omissions or defects.
  • Provisional Sum: The contractor’s estimate of the cost of performing the works.
  • Stock: The electrical articles or materials deemed necessary by the Contractor.
  • Normal Working Hours: 7am to 4pm on a business day.
  • Works: The work to be carried out under the contract, including variations.
  • Quotation: The written quotation given by the contractor to the customer outlining the scope and price of the works.
  • Variation: Changes to the works including additional work, omissions, or scope alterations.

2. Formation of Agreement

  • 2.1 Quotation acceptance or rejection within 30 days.
  • 2.2 Contractor’s right to revise or withdraw the quotation before acceptance.
  • 2.3 Contract formation upon written acceptance of the quotation by the customer.
  • 2.4 Cost Plus engagement terms.

3. Duties of the Contractor

  • 3.1 Completion of works in a professional manner by the Completion Date.
  • 3.2 Right to employ third parties for completing the works with the contractor responsible for their payments.

4. Variations

  • 4.1 Customer-initiated variations must be in writing with detailed requirements.

5. Contractor’s Warranty

  • 5.1 Warranties covering materials and workmanship.
  • 5.2 Exclusions on electrical articles supplied or installed.
  • 5.3 Guarantees under the Australian Consumer Law for service and goods failures.

6. Payment

  • 6.1 Payment as per the Invoice.
  • 6.2 Due upon completion of works or stages thereof.
  • 6.3 Deposit requirements for jobs exceeding $500.

7. Late Payment

  • 7.1 Payment terms and consequences of non-payment.
  • 7.2 Debt collection procedures and associated costs.

8. Schedule of Fees

  • 8.1 Pricing adjustments based on actual scope after site inspection.
  • 8.2 Customer responsibilities for delivery and transport costs.
  • 8.3 Customer responsibilities for travel costs related to non-stock items.

9. Excepted Risk

  • 9.1 Contractor’s non-liability for delays or failures beyond reasonable control.

10. Risk & Ownership

  • 10.1 Risk transfer to customer upon installation.
  • 10.2 – 10.4 Conditions on materials and equipment ownership and possession.

11. Access

  • 11.1 Quotation based on a continuous work programme.
  • 11.2 Customer payments for contractor delays.

12. Practical Completion

  • 12.1 – 12.5 Stages and acknowledgments of Practical Completion and defect rectification.

13. Retention

  • 13.1 Terms for retention monies and Bank Guarantees.

Acceptance of the quote confirms compliance with these terms and conditions.

Down to the Wire Electrical retains ownership of all supplies until full payment is received. Acceptance of obligation and risk occurs at the time of installation. Payment terms are strictly enforced, with late payments incurring penalties and managed by debt collection, which may affect your credit rating.

Kelly Dowling
Kelly Dowling

Left us a 5 star review

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Kelly Dowling
October 29, 2025

Excellent services and experience. Jarryd was great and not wanting to overcharge for anything. Bodie who completed the job was also brilliant. Friendly and helpful plus efficient. Will definitely be using this company again.

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Brent G
September 29, 2025

Excellent service, arrive on time, always communicate well. Reasonable. Nice team when on site. Appreciate it Jarryd. Highly recommend for all electrical work.

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Maher Family
August 28, 2025

A huge thank you to Jarryd and the team at Down To The Wire Electrical Services, and also to Rob from the 4 Season Pools team for the excellent trenching work. We engaged Jarryd and his team to establish the electrical and data supply for our new pool, as well as to run underground conduits to both back corners of our yard for future lights and music — setting up the perfect backyard oasis. They supplied and installed 3 x 20a circuits for our ice bath, sauna, and pool equipment; 1 x 32a circuit for the pool heater provision; and 1 x 10a light feed for the pool lights. Everything was done neatly, professionally, and with great attention to detail. It was also fantastic to see Jarryd mentoring a young work experience student, investing his time and skills into the next generation. The whole team was excellent, and we’re very grateful for the quality service provided. Highly recommend Down To The Wire Electrical Services!

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Ammie Dellosa
July 6, 2025

Jarryd was easy to work with. Effective communication and completed the work with ease. Thank you.

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Dave & Kerry
May 25, 2025
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Jules England
April 5, 2025

Friendly and knowledgeable service. Very happy with work completely. Would highly recommend

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Wendy Wood
December 19, 2024
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Paul Hand
November 26, 2024

Dealing with the team to do a couple of jobs in the house was easily arranged. Was very impressed with Brad, knowledgeable, on time and polite. powered through the jobs, Brilliant service.

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Mike Ford
October 26, 2024

I had a ceiling fan to be installed to replace a light on our balcony and two existing fans to be converted to remote control. I am delighted with the results and the jobs were carried out in a very timely and tidy manner by a very pleasant employee. I was also very pleased with the bill!! Highly recommended! Mike

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Katrina Cee
recommends
September 22, 2023

Prompt service today from Jarryd. I realised that the hot water was not working. Asked locally for some recommendations and Down to the Wire came to the rescue within a few hours. Very reliable, job complete in under an hour. Great job!

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Donna Hall
recommends
August 16, 2023

Fantastic work.. on time, efficient, clean and tidy, dismantled all fans for easier disposal, very reasonable price, local business & a great guy.. Had 8 fans replaced coming back to replace all downlights!

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Shane Holbeck
recommends
June 22, 2023

Fantastic service at a reasonable price. Replaced all the fans in our house as well as a few other odd jobs that needed doing. Operated in a very efficient manner. Very quick at troubleshooting problems caused by previous electricians. Will definitely be using again.

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Susan Love
recommends
August 25, 2022

Great job.. punctual pleasant and fair price.. thanks.. Susan

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Kristy Nakielski
recommends
November 20, 2021

Jarryd was awesome! Experienced and fabulous. Fast, bang on time, friendly & professional. Highly recommended and would use again. Thanks again Jarryd. Cheers Kristy & Bartek Nakielski

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Karen Farr
recommends
September 29, 2021

Excellent communication, professional and very reliable. Thanks Jarryd for our new fans, lights and switches, they look great. Highly recommend Down to the Wire.

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Kerry Rose
recommends
September 5, 2021

Can’t fault the quality or price Reliable and tidies up after