Down To The Wire Electrical Services is dedicated to delivering exceptional services and this policy outlines our ongoing responsibilities to you regarding how we manage your Personal Information.
We adhere to the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). These principles dictate how we collect, use, disclose, store, secure, and dispose of your Personal Information.
A copy of the Australian Privacy Principles can be obtained from the Office of the Australian Information Commissioner’s website at https://www.oaic.gov.au/.
Personal Information Collection and Use
Personal Information is information or an opinion that identifies an individual. The types of Personal Information we collect include names, addresses, email addresses, and phone numbers.
We gather your Personal Information directly from you wherever possible. This may be through discussions, correspondence, phone, email, and other direct interactions. We use your Personal Information primarily to provide our services to you, inform our clients, and for marketing purposes. If you wish, you may opt out of our marketing lists at any point by contacting us in writing.
Sensitive Information
Sensitive information is a type of Personal Information defined in the Privacy Act to include details about an individual’s racial or ethnic origin, political opinions, religious beliefs, memberships, criminal record, or health information. We will handle sensitive information in the following ways:
- Only for the primary purpose for which it was obtained,
- For a directly related secondary purpose,
- With your consent, or as required or authorised by law.
Disclosure of Personal Information
We may disclose your Personal Information to third parties where you consent to the use or disclosure, and where required or authorised by law.
Security and Storage of Personal Information
We store your Personal Information securely, protecting it from misuse, loss, unauthorised access, modification, or disclosure. When no longer needed, we will take steps to destroy or de-identify your Personal Information, although it is typically stored in client files for a minimum of 7 years.
Accessing Your Personal Information
You may request access to the Personal Information we hold about you to update and correct it, subject to certain conditions. Please contact us in writing for access. Down To The Wire Electrical Services will not charge a fee for access requests but may charge an administrative fee for providing a copy of your Personal Information. Proper identification will be required before we release any information.
Maintaining Personal Information Quality
We strive to ensure your Personal Information is accurate, complete, and current. Please contact us if you observe any inaccuracies so we can update our records.
Policy Updates
This Policy may change over time and the latest version will be posted on our website.
Privacy Policy Complaints and Enquiries
For any questions or complaints about our Privacy Policy, please contact us at:
Down To The Wire Electrical Services
Location: Redland Bay, QLD, 4165, Australia
Email: [email protected]
Phone: 0408 805 066
